MODULE 1: KEY PERFORMANCE INDICATORS (KPI) & Key Result Areas (KRA)
‘What’ and ‘why’ of KRA
The difference between KRA and KPI
Success story – results of KRA implementation setting business KPI
‘What’ and ‘why’ of business KPI
Define your business direction
Specify your business KRA and KPI
Specify your business target
Turn your business measurement into dollar and cents.

MODULE 2: SETTING OPERATIONS KPI
‘What’ and ‘why’ of operations KPI (down-stream concept)
Specify the operations processes
Specify the interaction of operations processes
Measurement principle: QQCT
Specify the KPI of the operations processes

MODULE 3: CASCADING DOWN THE KPI to YOUR NEXT LEVEL
Concept: result focused vs tasks orientated
Breakdown your KPI by sections
Assesses the competency of your department
Assign and set KPI for your next level
Assess the feasibility of your KPI assigned

MODULE 4: PERFORMANCE MANAGEMENT
Track the achievement of the KPI
Report the achievement of the KPI
Improve the achievement of the KPI

MODULE 5: PERFORMANCE APPRAISAL
Concept of performance appraisal
Design of performance appraisal form
Using of performance appraisal review form

MODULE 6: LINKING & ALIGNING OF KPI ACHIEVEMENT TO PERFORMANCE APPRAISAL REVIEW FORM
Assessment on performance results
Assessment on behavioural performance
Justification for salary increment
Setting of KPI for next year
Development plan for next year

MODULE 7:LINKING PERFORMANCE APPRAISAL REVIEW TO BONUS/ SALARY INCREMENT CALCULATION
Guideline for bonus/salary increment calculation
Decision on bonus/salary increment pool
Distribution of bonus/salary increment pool
Sequence and process planning in performance appraisal review exercise